Terms of Service

Welcome to The Uperna House! By accessing or using our website, you agree to be bound by the following terms. Please read them carefully.

1. Use of Website

  • Eligibility: By using our website, you confirm that you are at least 18 years old or have parental consent.
  • Accuracy of Information: You agree to provide accurate and complete information when creating an account or placing an order.
  • Prohibited Activities: You agree not to misuse our site, including but not limited to unauthorized access, copying content, or any illegal activity.

2. Intellectual Property

All content on The Uperna House website, including images, text, and graphics, is our intellectual property. You may not reproduce or distribute any content without prior permission.

3. Pricing and Product Information

  • Accuracy: We strive to ensure accurate pricing and product information; however, errors may occur. If an error affects your order, we will notify you to confirm or cancel the order.
  • Availability: Products are subject to availability. We may limit quantities or discontinue items at any time.

4. Order and Payment

  • Order Acceptance: Placing an order does not constitute our acceptance of it. We reserve the right to cancel or modify orders if necessary.
  • Payment: You agree to provide valid payment information. Orders will not be processed until full payment is received.


Refund Policy

We want you to be completely satisfied with your purchase. Please review our refund policy below:

1. Returns Eligibility

  • Items must be returned within 15 days of delivery.
  • Products should be in their original condition, unused, and with all tags intact.
  • Custom-made or personalized items are non-refundable unless damaged or defective upon arrival.

2. Refund Process

  • Once we receive and inspect your return, we will process your refund within 7-10 business days.
  • Refunds will be issued to your original payment method. Note that processing times may vary depending on your bank or payment provider.

3. Shipping Costs

  • Return shipping costs are the responsibility of the customer, except for items received damaged or defective.
  • Original shipping charges are non-refundable.

4. Exchanges

  • If you need to exchange an item, please contact our support team within 15 days of receiving your order.
  • Exchanges are subject to stock availability.